Frequently Asked Questions

😩 Sound familiar?
An overworked IT team, battery engineers buried in data, and overpriced consultants — all leading to years of maintenance headaches and rigid “custom” solutions that break the moment your needs evolve.

⚡ There’s a better way.
Energsoft delivers a flexible, automated, and scalable platform that adapts as fast as your battery programs do — no chaos, no consultants, no burnout.

🚧  The Old Way Hurts
Only a few teams feel the pain — while data stays trapped in silos, blocking enterprise-wide value.It takes 2–5 years to build a team, roll out a system, and maybe see results.
⏳ On-time delivery? The rare exception, not the rule.

⚡ Energsoft changes that.Go from siloed chaos to connected, intelligent analytics in weeks — not years.

 💸The Problem - You can’t trust a provider who doesn’t understand your needs.
Budgets spiral. Maintenance and improvements? Never included.

⚡ The Energsoft Difference
Transparent pricing. Continuous updates. A team that actually speaks battery.

 🔒 Your data. Your control.
Your data is never visible or accessible to Energsoft without your explicit permission.

🌐 Trusted by global leaders and Fortune 500 companies, Energsoft follows industry-leading security and compliance standards to protect your information.

🛡️ Our security-first architecture ensures a safe, encrypted workspace for your team and partners to collaborate on critical battery quality and performance data with full confidence.

✅ Your data is always yours.
No matter the hosting environment, your data is never visible or accessible to Energsoft staff without your explicit permission.

🔐 Full administrative control.
You manage who can view, edit, or share data across your organization.

🛡️ End-to-end encryption.
All data is encrypted at rest and in transit, including automated backups.

🌐 Secure access anywhere.
Authorized users connect through any modern browser via HTTPS, ensuring your information stays protected at every step.

 ☁️ Cloud Security

🔒 Built on trust and compliance.
Energsoft’s security architecture is founded on SOC 2, ITAR, GDPR, and Microsoft Azure best practices—ensuring enterprise-grade protection for every customer.

🧠 Continuously tested and verified.
Our full software stack undergoes regular third-party penetration testing, and we’ve successfully completed a SOC 2 Type II audit.

🛡️ Your data, always protected.
We safeguard your intellectual property and battery data, continuously improving our controls to meet the latest global security standards and best practices.

No, Energsoft has never been subject to a security breach.

📜 Comprehensive security policies.
Energsoft maintains a full suite of information security policies—including Acceptable Use, Technology Use, Data Classification, and a General Security Policy governing the protection and handling of all customer and company data.

🔐 Restricted data access.
Only authorized team members involved in account setup, maintenance, or support can access customer data—and only when required to perform their role.

👥 Trusted, trained professionals.
All employees undergo background checks, sign confidentiality agreements, and complete security training at onboarding and annually thereafter.
Every team member acknowledges and adheres to Energsoft’s strict information security standards.

🌩️ Cloud Reliability & Data Recovery

🧠 Built-in redundancy.
Energsoft’s cloud architecture includes intra–data center redundancy and disaster recovery capabilities across separate cloud availability regions.

🔒 Secure, encrypted backups.
All backups are encrypted at rest and stored in an alternate region for maximum resilience.

📂 Full data preservation.
In addition to processed analytics data, Energsoft securely retains cloud backups of all original raw battery tester files, ensuring complete traceability and recovery at any time.

 🔐 User Management & Access Control

👥 Account management
Customers have full control over adding, managing, and deactivating user accounts.
Energsoft’s robust permission system supports granular data access across multiple roles.
Single Sign-On (SSO) integration ensures users are automatically deactivated when removed from your organization’s directory.

🧭 Administrative functions
Customer-side administrators have complete control over user roles, data access, analytics permissions, and all configuration settings.

📤 Data sharing
All shared data respects user-level permissions — recipients without access rights cannot view restricted data, even via shared links.

🗂️ Classified information
Admins can easily define classified categories and restrict visibility to users with the appropriate credentials.

🔑 Password & authentication
Password policies are set by your organization. We recommend long, randomized passwords, regular updates, and SSO for optimal security and convenience.

Energsoft securely deletes all customer data and related system instances upon the conclusion of a commercial engagement, unless otherwise instructed by the customer.
All deletions follow strict data sanitization and compliance procedures to ensure complete removal from our systems.